Terms of service

By accessing or placing an order through the Wild Thyme website (wildthymetbay.ca), you agree to the following Terms of Service. These terms apply to all visitors, customers, and users of our site.

• All orders must be placed before the weekly cutoff listed on our website.
• Orders are fulfilled on the scheduled delivery or pickup day selected at checkout.
• Menu items, ingredients, and availability may change without notice due to supply or operational needs.
• Wild Thyme reserves the right to refuse or cancel any order at our discretion.

• Prices are listed in Canadian dollars (CAD) and may change at any time.
• Payment is required at the time of ordering.
• We accept the payment methods displayed at checkout.
• In the event of a pricing error, we may cancel or adjust the order with notice to the customer.

• Delivery is available within the areas listed on our website.
• Customers are responsible for providing accurate delivery information.
• If no one is home, meals may be left at the door unless otherwise specified.
• Wild Thyme is not responsible for meals after they have been delivered — including theft, spoilage, or weather exposure.

• Wild Thyme prepares meals in a kitchen that may contain common allergens including dairy, eggs, wheat, soy, nuts, and shellfish.
• While we take care to avoid cross-contamination, we cannot guarantee allergen-free meals.
• Customers with severe allergies should use discretion when ordering.

• Orders cannot be cancelled or changed after the weekly cutoff time.
• Refunds are issued only in cases of error, quality concerns, or issues caused by Wild Thyme.
• Customers must report any concerns within 24 hours of receiving their order.

• Subscription plans renew automatically based on the selected frequency.
• Customers may pause or cancel their subscription before the renewal date.
• Subscription changes made after renewal apply to the next cycle.

• You agree not to misuse the website, attempt unauthorized access, or interfere with its functionality.
• All content on the site — including images, descriptions, branding, and menus — is the property of Wild Thyme and may not be copied or redistributed without permission.

• We collect and use customer information only for order processing, communication, and service improvement.
• Personal information is handled in accordance with our Privacy Policy.

• Wild Thyme is not liable for any damages resulting from improper handling or storage of meals after delivery, health reactions due to undisclosed allergies or dietary restrictions, or website downtime, errors, or third-party service interruptions.
• To the fullest extent permitted by law, Wild Thyme's liability is limited to the amount paid for the order in question.

We may update these Terms of Service at any time. Continued use of the website constitutes acceptance of the updated terms.

For questions or concerns, reach us at: